1. Partner Relationship Management Administration Guide
  2. Differences Between Siebel Public Sector and Siebel PRM

Differences Between Siebel Public Sector and Siebel PRM

This chapter covers only the features of Siebel Public Sector used for managing service providers that are different from the features of Siebel PRM.

Differences that apply to the entire book are:

  • Terminology. The chapters about Siebel PRM in this book use the terms brand owner, partner, and customer. In Siebel Public Sector, these terms have the following meanings:

    • Brand owner refers to the public agency.

    • Partner refers to the service provider.

    • Customer refers to the contact or citizen who receives social services.

  • Cross-references. This book often refers to Siebel Applications Administration Guide for more information. For Siebel Public Sector, in addition to this book, see Siebel Public Sector Guide.