Enabling Records for Selective Retrieval While Logged In as an Administrator
This topic describes how to enable a record for selective retrieval while logged in as an administrator.
To enable records for selective retrieval while logged in as an administrator
Log in to the Siebel Server with administrator privileges.
For more information, see Logging in to the Siebel Database as an Administrator.
Navigate to an administrative view that displays the record you must synchronize:
For an account, navigate to the Accounts screen, and then the Accounts Administration view.
For a contact, navigate to the Contacts screen, and then the Administration view.
For an opportunity, navigate to the Opportunities screen, and then the Opportunities Administration view.
For a project, navigate to the Administration - Data screen, and then the Projects view.
For a service request, navigate to the Service screen, and then the Service Requests List view. Use the visibility filter to display All Service Requests.
Query for the record that you must include in future synchronizations for a user.
If the object is an account, contact or opportunity, then click Menu, choose Columns Displayed, and then move the field described in the following list to Selected Columns:
For an account, display the Account Team field in the Accounts list.
For a contact, display the Contacts Team field in the Contacts list.
For an opportunity, display the Sales Team in the Opportunities list.
For a project, skip this step. The Members field is already visible in the Details area of the Project form.
For a service request, skip this step. A service request contains a single owner. The owner is the only user for whom you can enable the record for synchronization.
Click Save.
Display the dialog box according to the type of record you are enabling for selective retrieval:
For an account, click the select icon in the Account Team field to display the Account Team Member dialog box.
For a contact, click the select icon in the Contact Team field to display the Access List dialog box.
For an opportunity, click the select icon in the Sales Team field to display the Team Members dialog box.
For a project, in the Details area of the Projects form, click the select icon in the Members field.
For a service request, skip this step, and proceed to Step 8.
In the Selected list, choose the user with whom Siebel Remote must synchronize the record, scroll to the right, make sure the Available Offline check box contains a check mark, and then click OK.
For a service request, in the All Service Requests list, click Menu, and then choose the Make Available Offline menu item.
Disabling Records for Selective Retrieval While Logged in as an Administrator
This topic describes how to disable a record for selective retrieval while logged in as an administrator.
To disable records for selective retrieval while logged in as an administrator
Do Step 1 through Step 6 in the previous procedure.
Remove the record from selective retrieval:
For an account, contact, opportunity, or project, do Step 7 in the previous procedure, except make sure the Available Offline check box does not contain a check mark.
For a service request, do Step 8 in the previous procedure, except choose the Make Unavailable Offline menu item instead of the Make Available Offline menu item.