1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Cancels an Appointment

Integration Flow That Cancels an Appointment

The integration flow to cancel an appointment is the same as the flow to confirm an appointment described in Integration Flow That Confirms an Appointment except for the following differences:

  • Siebel CRM calls the Cancel_Appointment method.

  • To cancel the appointment in Oracle Real-Time Scheduler, the BPEL flow calls the M1-ActivityStatusUpdatesFromHost Web service method of Oracle Real-Time Scheduler.

For more information, see Integration Services and Mapping Definitions That Cancel an Appointment.