1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Mapping a Time Zone from Oracle Real-Time Scheduler To Siebel CRM

Mapping a Time Zone from Oracle Real-Time Scheduler To Siebel CRM

This integration uses the ORS_SBL_TimeZoneMapping DVM to map the Oracle Real-Time Scheduler's Time Zone code to Siebel's Time Zone abbreviation. This mapping is being used while refreshing the activity.

Requirements for Mapping a Time Zone

If you use the ORS_SBL_TimeZoneMapping DVM, then you must make sure your mapping meets the following requirements:

  • The Standard Abbreviation of the Time Zone defined at Siebel CRM should be mapped to corresponding Time Zone Code in Oracle Real-Time Scheduler.

DVM Entries That Map a Time Zone

ORS Column Siebel Column

PST001

Pacific Standard Time