1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Oracle Fusion Middleware Projects

Oracle Fusion Middleware Projects

Projects Descriptions

ActivityLatestStateRetrieval_EBF

Retrieves the latest status of the activity from Oracle Real-Time Scheduler to Siebel CRM.

AdminDataManagment_EBF

Provides real-time synchronization of administrative data, including the transfer of employee data records, employee leaves, employee skills, address records, holidays, and so forth.

AppointmentBookingSystemSBLORS_EBF

Used by the Appointment Booking System. It includes the following functionality:

  • Book Appointment

  • Confirm Appointment

  • Cancel Appointment

  • Contract Scheduling

  • Rescheduling

  • Booking Beyond Scheduling Horizon

  • Insert Activity

  • Activity Status Updates

BatchGeoCode_EBF

Uses the Geocode Server of the Oracle Real-Time Scheduler to retrieve geocodes for multiple addresses. It does the following:

  • If Oracle Real-Time Scheduler returns a geocode, and if Oracle Real-Time Scheduler does not return multiple geocodes, then the BatchGeoCode_EBF project writes the geocode directly back to the Siebel database.

  • If Oracle Real-Time Scheduler does not return a geocode, and if Oracle Real-Time Scheduler returns multiple geocodes, then the BatchGeoCode_EBF project writes an error in the Siebel database.

RealTimeSingleAddressGeoCoding

Allows the Geocode Server of the Oracle Real-Time Scheduler to retrieve a geocode for a single address from Siebel CRM.

If Oracle Real-Time Scheduler returns multiple geocodes, then the project displays these geocodes. The RealTimeSingleAddressGeoCoding flow does not directly update the Siebel database.

ServiceRegionRollbackFromORS_EBF

Reverts back scheduling to Siebel Scheduler for a service region that is scheduled in Oracle Real-Time Scheduler.

ServiceRegionCutoverToORS_EBF

Transfers a Service Region along with Employees and Activities to be scheduled inOracle Real-Time Scheduler.

ShiftWeeklyTemplateMaintenanceSBLORS

Provides real-time synchronization of Schedule data including Schedule Hours.

StatusUpdateSBLtoORS_EBF

Synchronizes the activity status from Siebel CRM to Oracle Real-Time Scheduler.

SyncbackDispatcherUpdates_EBF

Provides synchronization of Activity Status updates from Oracle Real-Time Scheduler to Siebel CRM.

SyncbackShiftBreakPOUDispatcherUpdates_EBF

Provides synchronization of Shift, POU, and Break updates from Oracle Real-Time Scheduler to Siebel CRM.

SyncbackInactiveDispatcherUpdates_EBF

Provides synchronization of Cancelled or Inactive Activity Status updates from Oracle Real-Time Scheduler to Siebel CRM.

WorkCalendarMaintenanceSBLORS_EBF:

Provides real-time synchronization of Schedule Exception data including Schedule Exception Hours.