Overview of Configuring Siebel Templates for Customer Applications
Most customer applications, such as Siebel eSales and Siebel Self Service, use a set of customer templates for general functionality and a subset of employee templates for messages and greetings.
The following types of applications exist for partner relationship management:
PRM Manager. Templates that Siebel CRM displays in PRM Manager use the functionality described in Siebel Templates for Employee Applications
PRM Portal. Templates that Siebel CRM displays in PRM Portal use the functionality described in this chapter.