Scenario for Using Account and Contact Merge and Unmerge

This topic gives the following example of how Oracle Customer Hub (UCM) might be used. You might use Oracle Customer Hub (UCM) differently, depending on your business model.

A data steward is responsible for deployed customer information found in Oracle Customer Hub (UCM). After loading several batch jobs of contact or account data successfully from subsidiary entities, the data steward reviews the results of the matching processes and merges the records that are identified as potential duplicate records.

Note: The preconfigured UCM Merge Service supports Account and Contact objects.

For information on new or changed UI objects, see Additions and Enhancements for Account and Contact Merge and Unmerge Object.