About Parsing for New Fields

In addition to the preconfigured capabilities of the Parse Message step, you can modify the step to identify additional fields in an email message. After these fields are extracted from a message, you can modify other steps in the workflow to use these values. One example is parsing an email message for a campaign code. In email marketing campaigns, a code is often included in the bottom of the email message so that agents can perform a marketing analysis. For information about parsing messages for campaign codes, see Parsing Message Text for the Campaign ID and Parsing Message Subjects for the Campaign ID. For information about the ParseText method and its input arguments, see Inbound Email Manager Business Service.

An example of an outgoing marketing message follows:

From: [e-mail]

To: [e-mail] 

Subject: Important marketing message
Please visit our Web site www.example.com for information about Siebel Email 
Response.
- Oracle Marketing
[CID:1234]

Note: A campaign ID appears at the bottom of the email.

An example of a response to the marketing message that a customer might send follows:

From: [e-mail]

To: [e-mail] 

Subject: RE: Important marketing message
Please have a sales representative contact me. Thanks.
- Customer
-----Original Message-----

From: [e-mail]

To: [e-mail] 

Subject: Important marketing message
Please visit our Web site www.example.com for information about Siebel Email 
Response.
- Oracle Marketing
[CID:1234]

Note:

The campaign ID still appears at the bottom of the customer’s inquiry.