Configuring Communications Drivers and Profiles for Wireless Messaging

Siebel applications use the Internet SMTP/IMAP Server or Internet SMTP/POP3 Server communications driver to send wireless messages to the SMTP server that the wireless network operator of the wireless message recipient makes available. Contact your wireless network operator for more information. For more information about communications drivers, see Communications Drivers Provided with Siebel CRM and Process of Setting Up Communications Driver Profiles.

To complete configuring wireless messaging, you must create a separate communications driver profile for each wireless network operator that contains recipients to whom you want to send wireless messages. The procedure in this topic describes how to configure a profile for recipients on XYZ wireless network. For information about how to configure each recipient, see Administering Mobile Devices.

Note: After a wireless message is sent to a wireless messaging gateway using the Internet SMTP/IMAP Server or Internet SMTP/POP3 Server communications driver, the Communications Outbound Manager server component might indicate in a log file that the message was successfully sent. However, the log file cannot indicate if the wireless messaging gateway ultimately delivered the wireless message to a valid wireless messaging address.

To configure a profile for wireless messaging

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.

2. In the Communications Drivers list, select the Internet SMTP/IMAP Server or Internet SMTP/POP3 Server communications driver.

3. Click the Profiles view tab, create a new record, and complete the necessary fields.

   The fields are described in the following table.

   Field	Description
   Name	Enter a name for the profile. For example, XYZ_wireless_SMTP.
   Organization	(Optional). Select the organization to which you want to restrict access to the profile. By default, the default organization is assigned to the profile. Select another organization to override the default setting.
   Responsibilities	(Optional). Select a responsibility to which you want to restrict access to the profile. For example, you might want only the users with the Siebel Administrator responsibility to access the profile.

4. In the Profile Parameters Overrides subview, create new records for the parameters in the following table, and enter the described values.

   For this parameter	Enter
   SMTP Server	The name of the SMTP server on which the network operator for wireless message recipients opened a connection to receive messages.
   From Address	The sender’s default email address for outbound communications. Use one of the following two forms: [e-mail] sender_display_name <[e-mail]> Use the second form if you want the recipient to see a display name for the sender in addition to the email address for the sender. The specified address is passed to the SMTP server in the MAIL FROM command within the SMTP message transmission envelope, and is used as the From: address in the message header.