Editing and Formatting Controls for Send Email and Send Fax Commands

For the Send Email command (native Siebel email client only) and for the Send Fax command, you can edit and format your message text before sending it by using controls in an editing bar that appears when you click in the message area of the Send Email or Send Fax window.

The editing bar appears only when HTML is the setting for the Send Email: Default Message Format preference in the Outbound Communications view of the User Preferences screen. For more information about this user preference setting, see Preference Settings for Outbound Communications.

Note: If you use Microsoft Outlook for the Send Email command, then the third-party vendor provides the editing and formatting capabilities. The Siebel application attempts to specify an editing environment by using to the user’s Send Email: Default Message Preference setting. However, the behavior of the third-party email client software is not guaranteed. Users can also specify editing preferences in Microsoft Outlook.

For email messages, message recipients who cannot view HTML messages in their email client program can instead view a plain-text version of each message. Formatting is eliminated from this plain-text version.