Viewing Details About Interactions

In the preconfigured application, the Contact Summary (RTD) and Account Summary (RTD) view tabs include an Interactions subtab. The Interactions subtab displays details about interactions that occur between Oracle’s Siebel Business Applications and Oracle Real-Time Decisions for a particular contact or account. All of the transaction or session attributes for an RTD Advisor call and the recommendations returned by Oracle Real-Time Decisions are detailed in this subtab in a Request Attributes applet and a Recommendations History applet.

Note: Oracle Real-Time Decisions interaction details are recorded only when transaction tracking is enabled. This functionality is enabled by default, but it can be disabled. For more information about how to disable transaction tracking, see Disabling Transaction Tracking.

Administrators can add the Request Attributes and Recommendation History applets to views for entities other than contacts and accounts. For more information about adding applets to views, see Creating Customized Views for RTD Recommendations.