1. Application Services Interface Reference
  2. Inbound ASI Example

Inbound ASI Example

A customer using an external application needs to update an account within the Siebel database. As shown in the following image, an external application invokes an inbound ASI, Siebel Account, to retrieve the correct customer information from the Siebel database using the method, QueryById.

In the External Account proxy step, an outbound ASI is called, and the account information is sent to the external systems for processing.

After the update is completed in the external system, the response is passed to an inbound ASI, Siebel Account, to update the information in the Siebel database, using the Synchronize method.

Inbound ASI Example - Update Account. This image shows the three steps inolved in this process as follows: Query For Quote by Id, External Quote Proxy, and Synchronize Quote.

For a more detailed description of this example, see Customizing Workflows to Use ASIs.