Siebel SIA Service Request
The Siebel SIA Service Request ASI enables an application to create an SIA service request within the Siebel application. The following image shows the Siebel SIA Service Request ASI structure, which contains the following components: Service Request, Activities, and Notes.
The following table lists the integration components of this ASI.
| Name | XML Tag | User Keys |
|---|---|---|
Action |
Action |
|
Related Account External Product |
AccountExternalProduct |
|
SR External Product |
SRExternalProduct |
|
Service Request |
ServiceRequest |
|
Action Fields in Siebel SIA Service Request ASI
The following table lists the Action fields and their attributes in Siebel SIA Service Request ASI.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Activity SR Id |
ActivitySRId |
DTYPE_ID |
15 |
No |
Activity UID |
ActivityUID |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Asset Number |
AssetNumber |
DTYPE_TEXT |
100 |
No |
Audience |
Audience |
DTYPE_TEXT |
30 |
No |
Comment |
Comment |
DTYPE_TEXT |
1,500 |
No |
Description |
Description |
DTYPE_TEXT |
100 |
No |
Done |
Done |
DTYPE_TEXT |
30 |
No |
Duration Hours |
DurationHours |
DTYPE_NUMBER |
22 |
No |
Duration Minutes |
DurationMinutes |
DTYPE_NUMBER |
22 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Planned |
Planned |
DTYPE_TEXT |
30 |
No |
Planned Completion |
PlannedCompletion |
DTYPE_TEXT |
30 |
No |
Primary Owner Id |
PrimaryOwnerId |
DTYPE_ID |
15 |
No |
Resolution Code |
ResolutionCode |
DTYPE_TEXT |
30 |
No |
Started |
Started |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
Related Account External Product Fields in Siebel SIA Service Request ASI
The following table lists the Related Account External Product fields and their attributes in Siebel SIA Service Request ASI.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
AEP Account Id |
AEPAccountId |
DTYPE_ID |
30 |
No |
AEP Product Id |
AEPProductId |
DTYPE_ID |
30 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
SR External Product Fields in Siebel SIA Service Request ASI
The following table lists the SR External Product fields and their attributes in Siebel SIA Service Request ASI.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Name |
Name |
DTYPE_TEXT |
100 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
Service Request Fields in Siebel SIA Service Request ASI
The following table lists the Service Request fields and their attributes in Siebel SIA Service Request ASI.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account |
Account |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
15 |
No |
Account Location |
AccountLocation |
DTYPE_TEXT |
50 |
No |
Agreement Id |
AgreementId |
DTYPE_ID |
15 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
30 |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
30 |
No |
Contact Business Phone |
ContactBusinessPhone |
DTYPE_TEXT |
30 |
No |
Contact Created |
ContactCreated |
DTYPE_TEXT |
30 |
No |
Contact First Name |
ContactFirstName |
DTYPE_TEXT |
50 |
No |
Contact Id |
ContactId |
DTYPE_ID |
15 |
No |
Contact Last Name |
ContactLastName |
DTYPE_TEXT |
50 |
No |
Customer Ref Number |
CustomerRefNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2,000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
15 |
No |
Entitlement Name |
EntitlementName |
DTYPE_TEXT |
50 |
No |
Group Id |
GroupId |
DTYPE_ID |
15 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Owned By Id |
OwnedById |
DTYPE_ID |
15 |
No |
Owner |
Owner |
DTYPE_TEXT |
50 |
No |
Primary Organization Id |
PrimaryOrganizationId |
DTYPE_ID |
15 |
No |
Primary Service Agreement Id |
PrimaryServiceAgreementId |
DTYPE_ID |
15 |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Product |
Product |
DTYPE_TEXT |
100 |
No |
Product Id |
ProductId |
DTYPE_ID |
15 |
No |
SR Number |
SRNumber |
DTYPE_TEXT |
64 |
No |
SR Type |
SRType |
DTYPE_TEXT |
30 |
No |
Serial Number |
SerialNumber |
DTYPE_TEXT |
100 |
No |
Service Request Type |
ServiceRequestType |
DTYPE_TEXT |
30 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Source |
Source |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
No |
Sub-Area |
Subarea |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |