1. Anywhere Administration Guide
  2. New Upgrade Kit Status: Request Submitted

New Upgrade Kit Status: Request Submitted

Occasionally, you might notice that the status of a new upgrade kit remains Request Submitted after several minutes of waiting. This status means that the Upgrade Kit Builder has not yet picked up the server request to build the upgrade kit. There are several possible causes for this delay:

  • The upgrade kit might have been created when the Siebel Anywhere component was not enabled. The status will not change until the component is enabled. After the component is enabled, the request will be processed automatically.

  • The server component Upgrade Kit Builder (alias UpgKitBldr) might be busy building a previously submitted upgrade kit. Most upgrade kits take only a few minutes to build. However, Siebel Database Schema upgrade kits can take as long as two hours or more to build, depending on the database type, the database size, and the extent of the schema changes.

  • The server component Upgrade Kit Builder (alias UpgKitBldr) might not be running.

  • The server component Server Request Broker (alias SRBroker) might not be running correctly.

  • The server component Server Request Processor (alias SRProc) might not be running correctly.

The following paragraphs provide information about troubleshooting some of these problems.