About Payments for Supplier Claims

Payments for supplier claims are processed for payment when the supplier claim is approved. The payment request information is created, and the following information is stored in Siebel Automotive for the supplier claim record:

• Payment request data

• Payment request number

• Transaction type

• Claim number and dealer details

• Payee details

• Payment method

• Approved labor, parts, others, tax data for each approved line item from the claim

• Penalty amount

• Payment amount for each claim line

The supplier claim status is updated to the status of Payment Request Sent until it is received and processed by the financial application that will disburse payment.

Note: Payment requests that are processed in batch mode through a third-party vendor possess a status of Ready or Transmitted when transferred in real-time, and then Payment Request Sent. You cannot modify warranty claims that have been processed for payment.