Managing Collections

This chapter provides information about standard Siebel Automotive functionality for collection management. It consists of the following topics:

• About Collections

• Scenario for Collections

• Administering Collection Tasks

• Activating Siebel Automotive Workflows

• Creating Assignment Rules for Collection Assignments

• Using Assignment Rules

• Managing Collections Preferences

• Managing Collection Correspondence Administration

• Automating the Cure Process

• End-User Procedures for Collections

• Reviewing Account Summary and Related Account Information

• Managing Collection Reassignments

• Executing Collection Tasks

• Capturing Promise-to-Pay Records

• Managing the Cure Process

• Managing the Repossession Process

• Managing Skip Trace and Impound Service Requests

• Managing Insurance Information

Note: Your company’s application configuration and business processes may differ from the procedures or business scenarios presented in this chapter.