Managing Warranties

This chapter covers how to set up and use Oracle’s Siebel Automotive for warranties. It consists of the following topics:

• About Warranty Products

• Roadmap for Creating a Warranty Product

• Structuring Warranty Products

• Managing Policies and Coverage

• Managing Supplier Warranty Policies

• About Rules

• Implementing Recall Campaigns

• Approving a Prewarranty Authorization

• Approving a Warranty Claim

• Administering Payments for Warranty Claims

• Administering Payments for Supplier Claims

• Managing Supplier Recovery Claims