Defining a Workflow Process That Manages Research Activities for a Service Request

In this topic you create a Workflow Process that manages research activities for a service request. The following tasks are involved in developing this example:

1. Creating the Workflow Process

2. Configuring the Workflow Process Steps and Connectors

3. Validate and then simulate the Workflow Process – for more information, see Process of Testing a Workflow Process.

4. Verifying the Workflow Process

In this example, a Workflow Process detects if a user takes ownership of a service request, and then creates an activity of type Research. It then provides the service request owner with items that the owner can use to research the service request. You define a simple Workflow Process that a runtime event starts. You become familiar with the items that are involved in setting up this Workflow Process and you make sure that the Workflow Process and the runtime event work correctly.