How Siebel Operations and Workflow Policy Programs Use Different Object Layers

The Siebel operation step uses a different object layer than a Workflow Policy program to update data. For example:

• Assume a Workflow Policy calls a Workflow Policy program that updates a service request. This configuration proceeds through the data layer where the state model does not apply.

• Assume a Workflow Policy calls a Workflow Process that includes a Siebel operation step that updates a service request. This configuration proceeds through the object layer, where the state model does apply.

When determining to use a Siebel operation or Workflow Policy program, you must consider how these operations interact with the various object layers.