1. Business Process Framework: Workflow Guide
  2. Restrictions with Defining a Workflow Policy

Restrictions with Defining a Workflow Policy

If you define a Workflow Policy, then note the following restrictions:

  • A Workflow Policy cannot reference the S_DOCK_TXN_LOG table. The unique index for this table is TXN_ID rather than the ROW_ID that other Siebel tables use. Siebel Workflow uses ROW_ID to do the comparison and run actions. If it makes comparisons to the S_DOCK_TXN_LOG table, then Siebel CRM creates an error.

  • You cannot run a Business Service directly from a Workflow Policy. You can, however, call a Workflow Process that calls a Business Service.

  • A Workflow Policy updates a database field directly through the data layer. It does not update a field through the business object layer. Siebel CRM can run a Workflow Process that includes a business component event that is related to the updated field.