Using the Arguments List

The Arguments list is context sensitive. Siebel CRM displays a different applet depending on the Program you choose in the Actions list. For example:

• If you choose Send Message Broadcast in the Program field of the Actions list, then it displays the Send Message Broadcast Arguments list.

• If you choose Send Email in the Program field of the Actions list, then it displays the Send Message Arguments form.

If you use the Arguments form, then note the following:

• A program argument is case-sensitive. You must use the correct case. It is recommended that you use the drop-down lists in the Arguments form when possible, instead of entering the arguments manually.

• Before you configure Siebel CRM to use email or paging, you must complete the setup procedures described in Administering Workflow Policies.

• If the Workflow Policy program is Send Email, Send Text or Send Broadcast Message, then you must use the Recipient List to enter the recipients of the action.

For a description of each Workflow Policy program type, Workflow Policy program arguments and valid values, see Types of Predefined Workflow Policy Programs.