1. Business Process Framework: Workflow Guide
  2. Using the Outbound Communications Manager with a Substitution

Using the Outbound Communications Manager with a Substitution

The example in this topic uses a substitution variable when it calls the Outbound Communications Manager business service in a Workflow Process.

To use the Outbound Communications Manager with a substitution

  1. Create a new Workflow Process with the values shown in the following table.

    Property Value

    Process Name

    Send SR Notification

    Workflow Mode

    Service Flow

    Business Object

    Service Request

    For more information, see Creating the Workflow Process.

  2. Add the following steps and connectors until your Workflow Process resembles the flow illustrated in the following image:

    1. A Start step

    2. A Send Notification step

    3. An End step

    4. The following Connectors:

      • A connector between step (a) and step (b).

      • A connector between step (b) and step (c).

    Example of adding steps and connectors to a Workflow Process with Send Notification step.

    For more information, see Adding Workflow Process Steps and Diagramming a Workflow Process.

  3. Click the Send Notification business service step and in the Properties pane, define the values shown in the following table.

    Property

    Value

    Business Service Name

    Outbound Communications Manager

    Business Service Method

    SendMessage

  4. Select the Send Notification step in the Process Designer and in the Multi Value Property Window (MVPW) pane, add a new input argument with the values shown in the following table.

  5. Input Argument Type Value Business Component Name

    MsgBody

    Expression

    "The Service Request Number" + [SR Number] + "was created with the abstract" + [SR Abstract]

    Service Request

    For more information, see Arguments You Can Define for a Process Property.

  6. Add another input argument to the Send Notification step with the values shown in the following table.

    Input Argument Type Value

    CommProfile

    Literal

    Enter the appropriate profile. The profile must correspond to a profile that the Siebel client displays in the Profiles view of the Administration - Communications screen, All Configurations view. When you enter the profile, you must use the exact same format that the Siebel client uses when it displays this profile.

  7. Validate and then simulate the Workflow Process.

    For more information, see Process of Testing a Workflow Process.