About Workflow Processes

A Workflow Process is Oracle’s Siebel Workflow representation of a business process or the graphic representation of a sequence of automated steps that support a business process. It includes one or more steps that indicate when a business process starts and ends, and specifies inputs and outputs for individual steps as well as for the entire Workflow Process.

Workflow Processes can be simple (such as entering a product order) or complex (such as managing a call center). A Workflow Process operates at the application object manager level and can perform operations on data, can include conditional logic, and can call a business service, task, or sub process. For more information about Workflow Processes, see the following topics:

• Scenario that Resolves Service Requests

• Creating a Workflow Process

• Adding Workflow Process Steps

• Manipulating Data in a Workflow Process

• Testing a Workflow Process

• Administering a Workflow Process

• Configuring a Workflow Process

• Example Workflow Processes

• Example Workflow Processes That Call a Business Service