Contact Assignments in Siebel Clinical

In most Siebel Business Applications, contact assignment is based on the primary address. This process is different for Siebel Life Sciences. A contact in Siebel Life Sciences can have multiple addresses, and each representative on the contact’s sales team can indicate a different primary address for the same contact. For this reason, do not base the contact assignment on the primary address.

For example, Representative A might indicate a hospital address as the primary address, while Representative B might indicate a private-office address as the primary address. In the All Contacts and My Team’s Contacts views, the primary address that appears is the address that the primary team member assigns. For more information, see Predefined Assignment Objects.