Siebel Call Center and Siebel Chat-Related Applets

Some Siebel Call Center and Siebel Chat-related applets are configured in Siebel Tools. The names of these applets, which are listed in the following table, must not be changed because they might not function correctly.

Applet Name	Description	Business Component
Chat UI KB Visited Pick Applet	Shows a list of the knowledge base items visited (by a customer requesting a chat) to the agent.	Chat UI KB Visited
Chat UI URL Library Pick Applet	Shows a list of the available URLs to push to a customer during a chat.	Chat UI URL Library
Chat Web Projects Pick List Applet	Shows a list of third-party chat projects to which a chat interaction can be routed.	Chat Web Projects Pick List Applet