About Accessing or Updating Billing Information in Siebel Communications

Siebel Communications allows end users to access the same invoice information through different views. By selecting one view or another, end users can find the information most relevant to them, according to the procedure they want to perform at that moment.

Most views allow end users to record interactions with a customer and to update the customer’s information. The functionality available to end users depends on the end user access rights. From these views, end users can access information about billing, such as the account balance, invoice history, payment history, and adjustment history.

Note: The procedures described in this chapter contain the most frequently used method for performing each task, including the view to access, but other methods might exist.