1. Configuring Siebel Business Applications
  2. Configuring Siebel Assignment Manager to Use MLOV Fields

Configuring Siebel Assignment Manager to Use MLOV Fields

To determine whether a condition is true, Siebel Assignment Manager compares values in target tables against values in the Assignment Manager administration tables. Assignment Manager cannot compare the language-independent code to the display value because of the following differences:

  • Siebel CRM stores the language-independent code in the MLOV column of the database table.

  • Siebel CRM stores the display value in the Assignment Manager administration table.

To allow Assignment Manager to work with an MLOV column, you must configure the criteria values and criteria skills so that they compare the language-independent code in the target table with the language-independent code in the Assignment Manager administration table. This situation is similar to configuring Siebel Workflow. For more information, see Configuring Siebel Workflow to Use MLOV Fields.

For more information, see Siebel Assignment Manager and Siebel Assignment Manager Administration Guide.