1. Desktop Integration Siebel Agent Guide
  2. Auto Detection of DISA

Auto Detection of DISA

The Inline Attachment Editing feature is functional based on two conditions:

  1. Configuration settings (Prerequisite): The FileDownloadSave user property configuration.

  2. DISA Availability: DISA installed and running. The application auto detects DISA availability.

When users click on a file attachment, based on the configuration settings, the Inline Attachment Editing feature functions in conjunction with DISA as follows:

  • When the FileDownloadSave user property is configured and DISA is available and running, the application enables the Inline Attachment Editing feature. When users click on a file attachment for download, the Edit button in the pop-up message box is enabled. Users can click the Edit button to open up the file attachment, make the changes to the document and upload the changes back to Siebel application.

  • When the FileDownloadSave user property is configured and DISA is not available (DISA is either not installed or not running), the application informs the users that DISA cannot be connected. When DISA is unavailable, the Edit button remains disabled. Users can only download a file to their local computer and make the changes offline. They need to re-upload the changed file back to Siebel application.