Working Process of Inline Attachment Editing Feature

The following diagram shows the Inline Attachment Editing process and it includes the following steps:

1. The agent logs into the Siebel Contact Center.

2. The agent opens up a file attachment.

3. The agent makes changes to the file.

4. The agent saves the changes and uploads the changes.

5. The changes made to the file are preserved in the Siebel Contact Center.