1. Desktop Integration Siebel Agent Guide
  2. Internet Explorer

Internet Explorer

DISA supports Web Notifications in Microsoft Internet Explorer (IE) for customers to use the IE Web Notifications feature built on DISA, without a need to install the Internet Explorer Web Notifications third-party add-on. Customers who want to use the Web Notifications feature for IE browser have two options:

  1. Use a third-party IE add-on to support Web Notifications. For example, http://ie-web-notifications.github.io/

  2. Use Desktop Integration Siebel Agent (DISA) to support Web Notifications. DISA 2.0.13+ is required to support this feature.

Note: When both a third-party IE add-on and DISA are available, the third-party add-on is the default add-on for notification pop-up. Disable the third-party add-on to use the DISA solution delivered through Siebel product.

Starting with DISA 2.0.13, two new settings can be added into config.properties to support flexible configuration for IE users:

  • maxNotificationCount=3 - The maximum notification count for displaying the pop-ups at the same time

  • notificationLife=0 - The life of a notification in seconds. 0 is the default value, meaning the life of the notification is indefinite, which requires user interaction to close out a pop-up. When the value is a positive integer, such as 30, the life of the notification is 30 seconds. The notification will close by itself after 30 seconds.

Both settings are applicable to the IE browser only.