Preparing the Port List

The administrator assigns each agent a port number. Normally the range of port number is 1 to 65535, of which some numbers may be reserved. Choose a valid port number and ensure that it does not conflict with another service on each agent's computer. For agents who may have logged in to the same terminal server, each agent must have a unique port number to avoid conflict with that of others.

An agent will have in the following accounts in the two port lists where the agent's port number must be consistent in both the lists.

Windows user account
Siebel user account

Windows User to Port (For DISA)

This file must be a text file; contain agents' Windows user names in uppercase; the port number assigned to the agent and connected with Equal to (=). Each record takes a single line as follows:
```
<WINDOWS_USER_NAME>=<port number>
```
Note: In Windows, open a command-line window and run the following command:
```
echo %username% 
```
It will print the current user name, use this name in uppercase as the Windows user name in the list.
```
>C:\Users\winuser1>echo %username%
```
```
>winuser1
```

Windows user name is case insensitive, but for consistency, the port list accepts only uppercase Windows user name. For example:
```
WINUSER1=18445
WINUSER2=18446
WINUSER3=18447
WINUSER4=18448
WINUSER5=18449
WINUSER6=18450
…
```

Siebel User ID to Port (For Siebel Server)

This file must be a text file; contain the agent's Siebel user ID in uppercase; the port number assigned to the agent and connected with Equal to (=). Each record takes a single line as following:
```
<SIEBEL_USER_ID>=<port number>
```
Note: In Siebel application, go to Administration - User view and then Employees view. The User ID filed value must be used as the Siebel user ID in uppercase.

Siebel User ID accepts uppercase only. For example:

SIEBELUSER1=18445
SIEBELUSER2=18446
SIEBELUSER3=18447
SIEBELUSER4=18448
SIEBELUSER5=18449
SIEBELUSER6=18450
…