Siebel Architecture Overview

This chapter provides an overview of the architecture for Siebel CRM. It includes the following topics:

• Building Blocks of a Siebel CRM Deployment

• About Siebel Client Types

• About the Siebel Application Interface

• About the Siebel Enterprise Server and the Siebel Server

• About the Siebel Gateway

• About the Siebel File System

• About Siebel Server Load Balancing

• About Siebel Internet Session Network API

• About User Request Types

• About the Siebel Connection Broker

• About the Server Request Broker

• About the Server Request Processor

• About Siebel Enterprise Application Integration

• About Siebel Enterprise Integration Manager

• About Siebel Tools and Siebel Web Tools

• Example of User Request Flow in a Siebel CRM Deployment

• About Siebel Open UI