1. Developing and Deploying Siebel CRM
  2. Adding the Licence Keys

Adding the Licence Keys

Siebel CRM requires you to activate valid license keys in the database. Without valid license keys, any attempt to connect causes the following browser error: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

The Object Manager log file in the siebsrvr\log folder provides a more informative message for the administrator. For example in the SCCObjMgr_enu_XXXX_YYYYYYYY.log file:ObjMgrLicense Error 1 000000035a0b2200:0 2YYYY-MM-DD HH:MM:SS (dmlicmgr.cpp (308)) SBL-DAT-00172: No valid license keys were found in the database.

To add the license key, do the following:

  1. On any server where the SES components are installed, navigate to the Siebel Server ..\ses\siebsrvr\bin folder.
  2. Run the script licensekeymodule.bat (Windows) or licensekeymodule.sh (UNIX) script.
  3. Enter the following connection information:

    • Siebel Server Location. The root of the siebsrvr folder. For example: C:\Siebel\ses\siebsrvr

    • ODBC DSN. The ODBC source created by the deployment of the Enterprise Profile, which will be named enterprise_DSN where enterprise is the name of the Enterprise defined by the Profile. In this example, it is named siebel_DSN.

    • Tableowner / Username / Password. The database credentials specified when the grantusr.sql script was executed. This is usually SIEBEL, SADMIN, and the SADMIN password, respectively.

    • DB Platform. Select one of the following: ORACLE, DB2UDB, DB2390, or MSSQL

    • Log folder. This can be any valid path. This is usually the Siebel Server log folder, for example: C:\Siebel\ses\siebsrvr\log.

  4. Select all the licensed modules.
    Note: Access to or possession of a license key, code, file, and so on, which unlocks or enables a software product is not a grant of entitlement. Your license agreement with Oracle provides the terms governing your use of Oracle’s products. Please ensure you are using the products in accordance with your license agreement.
  5. Click the Apply button and ensure that a success message is displayed.
  6. Close the license key module.
    After adding license keys, users can immediately to log into the system.
    Ensure that the SADMIN user can log into https://myserver.mycompany.com:<HTTPS Redirect Port>/siebel/app/callcenter/enu, (or whichever entry point is defined in the Siebel Application Interface Profile).