Removing a Serialized Part

Complete the following procedure to remove a defective serialized part from service. After you complete this procedure, you install a replacement serialized part. For more information, see Installing a Replacement Serialized Part.

To remove a serialized part

1. On the home page, tap an activity name on the calendar to drill down on the task-based screen flow for the selected activity.

   For more information about the home page, see Using the Home Page for Siebel Field Service.

2. Tap Part Tracker in the side pane.

   The Part Tracker view appears in the main pane showing the tracked parts associated with the activity.

3. Remove the serialized part as follows:

   1. Tap New (the plus (+) icon) in the main pane.

   2. Enter the information for the part movement in the fields that appear. The following table describes the fields.

      Field Name	Description
      Product	Select the product that is associated with the part.
      Quantity	Type the quantity of the part.
      From	Select a value of Customer.
      To	Select a value of Trunk.
      Status	Select a value of Defective.
      Asset #	Select an asset number to associate with the part.
      Billable	Select this check box to indicate if the part movement is billable. Otherwise deselect this check box.

   3. Navigate away from the record to save the record.

4. Tap Menu (the cogwheel icon) in the main pane, and then tap Commit.

   Note: If you complete part tracker updates in offline mode, then the inventory transactions are created when the mobile device is synchronized with the Siebel Server.

5. Tap Menu (the cogwheel icon) in the main pane, and then tap RMA to create a return merchandise authorization for the part movement.