1. Mobile Guide: Disconnected
  2. Synchronizing Data

Synchronizing Data

If you have been using a Siebel Mobile disconnected application (in offline mode), then you must manually synchronize the changes that were made while you were working in offline mode with the Siebel Server. The following procedure shows you how to manually synchronize the data changes made in offline mode.

To manually synchronize data

  1. If required, switch your mobile device from airplane mode back to connected mode as follows:

    1. Tap Settings on your mobile device.

    2. Set Airplane Mode to Off.

  2. Tap Siebel to start the Siebel app and log in to the Siebel Mobile disconnected application - for more information, see Logging In to Siebel Mobile.

  3. Tap Go Online (the empty airplane icon) on the application banner, and then select one of the following options as required:

    • Upload and Go Online. Tap to automatically trigger a data upload and to go back online after the data upload has finished.

      Note: If the UI session has not expired before going offline, then selecting Upload and Go Online will use the same UI session to synchronize data. If the UI session has expired, then the Siebel login page appears prompting you to log in to the application again. After login, synchronization will automatically start and once complete, the UI refreshes.

    • Sync and stay Offline. Tap to synchronize data (that is, upload data changes made while working in the mobile application in offline mode and download any new changes made on the server) but remain working in offline mode.

      When this option is chosen, any records seen in offline mode are one of the following:

      • Records that have been newly modified (created, updated, or deleted) on the server since the last synchronization.

      • Records (user owned) that were successfully uploaded to the server and processed since the last synchronization.

      • Records that have just been uploaded to the server and are waiting to be processed.

    • Upload Only and stay Offline. Tap to trigger a data upload only but remain working in offline mode.

      No matter what option you choose, the transactions are stored in a text file in the HHsync folder under \USER_NAME\SYNC_NODE_ID\upsync\pretxn_x.txt before being uploaded.

      An empty airplane icon indicates a disconnected or offline state, where synchronization (data upload and download) between the mobile application and Siebel Server does not take place automatically. A clock next to the airplane icon indicates that there are changes waiting to be synchronized. For information about the other synchronization icons that can appear next to the airplane icon, see Synchronization Icons.

  4. Verify that all data has synchronized correctly.

    For more information, see Reviewing Synchronization Errors.