1. Field Service Guide
  2. Closing Service Requests

Closing Service Requests

After you complete all of the work associated with a service request, you can close the service request.

Note: After closing a service request, the record is read-only. You must change the status of a service request back to Open before you can change the record.

To close a service request

  1. Navigate to the Service screen, then the Service Request List view.

  2. Select the service request you want to close, then in the Status field, select Closed.

    The Substatus field changes to Resolved, and the date and time in the Closed field is set to the current date and time.