Process of Managing Service Requests

This topic details sample tasks often performed by administrators and end-users when managing service requests. Your company might follow a different process according to its business requirements.

Caution: All Siebel Finance calculators described in this guide provide results intended for comparison purposes only; the accuracy of the results is not guaranteed. Differences from the expected results might be due to rounding or the mathematical formula used. Modifying the formula can only be done by someone with the appropriate responsibilities, such as the Siebel administrator.