About Planning Your Global Deployment
As you evaluate your global deployment needs, start with the following steps:
Determine what your base application language will be, for example, U.S. English (ENU).
Consider the available industry-specific products and the operating systems that you use.
Install and configure the Siebel CRM software for a development environment. For details, see Siebel Installation Guide, and see the last step in this task (which is for a production environment). For more information about the development environment, see Using Siebel Tools.
Note: The specific installation and configuration tasks that you must perform, as well as the sequence that you perform them in, vary depending on your installation case. For details, see Siebel Installation Guide. In general, the information presented here assumes the new installation case.Determine which application elements need to be localized. For example:
Menus
Picklists
Lists of values
View names
Strings in applets
Correspondence templates
Communications templates (for example, for Siebel Email Response, Send Email, or Send Fax)
Forecasts
Personalization rules
Workflow policies
Assignment rules
Currency
Master data (for example, product and catalog data)
iHelp
For more information about creating and administering iHelp, see Siebel Applications Administration Guide.
Perform a gap analysis to determine functionality that needs to be improved or that needs to be turned off.
You might determine that you need to perform additional steps to enable multilingual support. For example, you might want to enable multilingual lists of values to support multilingual picklists. In this case, evaluate your Siebel CRM applications’ performance for columns used in search specifications.
Configure your Siebel CRM software based on your company’s business requirements. For details on application configuration tasks, see Configuring Siebel Business Applications and other applicable documentation.
Test and validate your localized applications. Correct any issues before deployment.
For a production environment, deploy the Siebel CRM applications to a global user base. For details, see Siebel Installation Guide, Siebel Database Upgrade Guide, and other books on the Siebel Bookshelf. Do the following:
Install the Siebel Gateway, Siebel Server, Siebel Application Interface, and other modules, with the Siebel languages that you require, for your production system. The Siebel languages include the language-specific run-time environment: resource libraries such as DLL files, configuration (CFG) files, error messages, help files, and so on. (You will also deploy files that you updated during the application configuration process.) For more information about this task, see Siebel Installation Guide.
Install the Siebel database for the production environment. This task installs seed data and repository data for the primary language into the Siebel database. For more information about this task, see Siebel Installation Guide. For more information about the production environment, see Using Siebel Tools.
Install language-specific seed data for all of the other deployed languages into the Siebel database.
Install language-specific repository data for all of the other deployed languages into the Siebel database.
Using Siebel Management Console, configure the Siebel Gateway, Siebel Enterprise, Siebel Server, Siebel Application Interface, and other modules. For more information about this task, see Siebel Installation Guide.
Install the Siebel Mobile Web Client and deploy it in the local language by including the necessary Siebel languages.
For more information, see Siebel Installation Guide, Siebel Remote and Replication Manager Administration Guide, and Siebel Anywhere Administration Guide.