Enabling Server Components for Account Contacts

The Account Contacts functionality also requires that a number of Siebel Pharma Application Server components be enabled to support the Workflows. These components are as follows:

• Workflow Action Agent

• Workflow Monitor Agent

• Workflow Process Batch Manager

• Workflow Process Manager

• Workflow Recovery Manager

To activate workflows for account contacts

1. Navigate to the Administration - Server Configuration screen, then the Servers view.

2. Click the Components tab and query for Workflow* in the Components field.

   The query returns the agent and manager records associated with the accounts contacts. All should have a status of Enabled.

3. Click Manual Start if any one of the components is Inactive.

   Note: If you cannot see the Status field, then click Menu (the cogwheel icon), select Columns Displayed from the drop-down list, and add the appropriate fields that you want displayed in the view.