Planning Calls

This chapter covers planning calls in Siebel Life Sciences. It includes the following topics:

• About Planning Calls

• Tools for Planning Calls

• Scenario 1: Users Create Target Lists

• Scenario 2: Users Define Route Plans

• Scenario 3: Users Create Activities

• Process of Planning Calls

• Creating a Contact Call

• Creating an Account Call

• Call Planning Features Specific to the Japanese Pharmaceutical Market

• Managing the PMS and Pre-Explain PMS Features

• Managing the PID Feature