Creating an Incorrect Accrual Dispute

The following procedure describes how to create an incorrect accrual dispute.

To create an incorrect accrual dispute

1. Navigate to the Loyalty Members screen.

2. Click View, Action Pane, Tasks to view the Task user interface.

3. In the Members list, click the Member Number (#) hyperlink.

4. In the Tasks list, click Create Accrual Dispute.

5. Select Incorrect Accrual from the Dispute Type drop down list, then click Next.

6. In the Transactions list, highlight the Transaction and click Next.

7. Update the incorrect transaction details and click Next.

8. Verify the information in the Transaction Summary is correct, then click Submit.