Email Sending Daemon Integration and Workflow

The following figure shows a more detailed view of the Siebel Email Sending Daemon, its interrelationship with Siebel Marketing, and the outbound flow of work within this architecture. The following steps correspond with the numbers in the figure:

1. A workflow is launched to generate list files for each batch (subwave).

   If Basic email personalization mode is implemented, then the Siebel Server generates the list files.

   If Advanced email personalization mode is implemented, then the workflow calls Business Intelligence Web to generate a list that is formatted for email personalization, then Business Intelligence Presentation Server generates the list files.

2. The workflow waits until files are returned.

3. Workflow launches a subprocess for each file and then notifies the Email Sending Daemon of the location of each file.

4. The Email Sending Daemon retrieves each subwave list of Prospects and Contacts.

5. The Email Sending Daemon sends email to the Prospects and Contacts in each subwave list.