Canceling an Order Line Item

If an order status is Booked or Awaiting Shipping, then a customer service representative or sales agent can cancel one or more line items within an order instead of canceling the entire order.

To cancel order line items

1. Navigate to the relevant order line item.

2. Check Request To Cancel for the order line.

3. Select a reason from the Cancel Reason list.

4. Click Submit to submit the revised order.

   Caution:

   The Cancel Order button cancels the entire order.