1. Order Management Guide
  2. Canceling an Order

Canceling an Order

If an order header status is Booked or Awaiting Shipping, then a customer service representative or sales agent can cancel the order. Orders cannot be canceled when the order header status is Shipped, Fulfilled, or Closed.

Note: Do not cancel an order by setting the order Status field to Canceled.

To cancel an order

  1. Navigate to the order that you want to cancel.

  2. Revise the order, which creates a new version of the order.

  3. Choose a cancellation reason from the Cancel Reason list.

  4. Click Submit to submit the order for cancellation.

    The order is set to Cancel Pending. When the order is canceled successfully in the back office system, the order status is set to Canceled in the Sales Order form.