Supplemental Order
A supplemental order is created by revising an open order. A supplemental order overrides an order that has already been sent to the fulfillment application, but is still in process and has not yet been fulfilled. Supplemental orders are useful when a customer wants to make further changes to an order while it is in transit—that is, before its status is Complete in the fulfillment application.
The following is an example of using a supplemental order.
A customer currently subscribes to a wireless plan and now wants to change the call-forwarding number associated with the plan. In the Account Summary view, Installed Assets list, the call center representative selects the plan, clicks Modify, and creates a quote for the change. With the customer’s approval, the sales representative then converts the quote to an order and submits it. The order is then sent to a fulfillment application. There is now an open order for this item.
An hour later, the customer calls again and wants to back out the change. The call center representative again goes to the Account Summary. In the Orders list, the call center representative drills down into the open order and revises the order. The representative selects the appropriate line item, makes a change during the configuration session that returns the call-forwarding number to the previous number, and clicks Done to add the change. The representative then submits the supplemental order. The supplemental order replaces the original order in the fulfillment application.
The order number of a supplemental order remains the same as the number of the original order, with a different version. Where supplemental orders exist for an original order, a user will see records of multiple order instances with the same order number. The most recent order instance is displayed at the start of the order list.
The relationships between original and supplemental orders are as follows:
A revised order refers to the original order by its Order Number, which is the same as that of the original order.
All that changes in the original order is the value in the Active field, which is set to N. This change makes the order and its child records read-only.
Each line item of a revised order refers to the corresponding original order line item by its Revised Line Item Id.
In the first order line item of a product’s order revision history, Id = Revised Line Item Id.
In each subsequent revision, the Revised Line Item Id is copied to the new version of the order line item.