Logging Message Responses

You set logging of message responses using the Administration - Order Management screen, Message Types, and then the Responses view.

In the Responses list applet, use the Log flag to indicate whether responses are to be logged for a message type. You can use this for suppression of duplicate messages and to analyze the effectiveness of messaging.

Responses are logged to the S_COMMUNICATION table. This table stores marketing campaign responses. and you can view message responses in the existing campaign analysis views.

With response logging enabled, the following message fields are logged:

• Message Type Id

• Message Id

• Response

• Display Mode

• Score

• Language Code

• Position In Message List

• All payload fields with an associated Response Field mapping