Concurrent Users

The number of concurrent users is the total number of user sessions supported at any one time. It also includes sessions supporting anonymous users. It is useful to distinguish between concurrently connected users and concurrently active users: both sets of users consume memory, but only active users consume CPU (processor) resources.

For planning and tuning purposes, you must consider concurrent users (and total users) at multiple levels:

  • The entire deployment (enterprise)

  • Each Siebel Server

  • Each Siebel Application Object Manager component on each server

  • Each multithreaded process for each Siebel Application Object Manager component

The maximum number of concurrent users per Siebel Server (assuming, for example, that a particular Siebel Server computer is dedicated to running Siebel Application Object Manager components) depends on the average think time, on your hardware resources, and on the nature of your Siebel applications deployment.

In terms of configuration, the maximum number of concurrent users for the Siebel Application Object Manager is limited by the value of the MaxTasks parameter. The effective maximum is also limited by the number of multithreaded processes for this Siebel Application Object Manager and by your hardware resources.

Depending on the average think time and other factors, each multithreaded process (that is, process within the Siebel Application Object Manager) typically supports a maximum of about 100 concurrent users. Configure enough multithreaded processes (using the MaxMTServers parameter) to support the maximum number of concurrent users required for your peak loads.

Note: Some complex or specialized Object Manager components support fewer concurrent users. For example, Object Managers for Siebel eCommunications and Siebel Product Configurator typically support about 25 concurrent users. For more information about the Object Manager for Siebel Product Configurator (Siebel Product Configuration Object Manager), see Tuning Siebel Product Configurator for Performance.