Configuring Siebel CRM for Workflow Performance

This topic is part of Tuning Workflow Processes.

In some cases, you might need to perform a comparison between different objects.

Assume, for example, that a service request is assigned to a candidate depending on the industry of the account associated with it. In this case, it is necessary to perform a query against Account to fetch the appropriate industries, or to check an industry against all of the industries with which the account is associated.

If the workflow process in this example is going to be evaluated frequently, consider exposing Account Industry on Service Request by the appropriate configuration in order to enhance workflow performance.