Guidelines for Siebel Email Response Tuning
Using your hardware resources optimally, and configuring your system appropriately, can help you to achieve your performance goals. Consider your resources and requirements carefully, and test and monitor system performance on a continual basis.
Review information presented in Siebel Email Administration Guide, Siebel CTI Administration Guide, relevant third-party documentation, and other sources.
For Windows platform, it is recommended the memory heap size is set to 24GB. Below are sample cases how to set your Siebel email response groups:
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If the email size is small (e.g. 90% 1MB, 10% <=10MB), Siebel Communication Inbound Receiver can support 200+ response groups per Siebel Server per hour.
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If the email size is large (e.g. you have many emails with 10-50MB), Siebel Communication Inbound Receiver can only support small number of response groups (e.g. <5) per Siebel Server per hour.
For Linux platform, it is recommended the memory heap size is set to 24GB. Below are sample cases how to set your Siebel email response groups:
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If the email size is small (e.g. 90% 1MB, 10% <=10MB), Siebel Communication Inbound Receiver can support 200+ response groups per Siebel Server per hour.
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If the email size is large (e.g. you have many emails with 10-50MB), Siebel Communication Inbound Receiver can support roughly 140 response groups per Siebel Server per hour.