1. Performance Tuning Guide
  2. Key Siebel Server Components

Key Siebel Server Components

Session communications are supported in the Siebel Server environment primarily by the following components:

  • Communications Session Manager (CommSessionMgr). This server component manages interactive communications work items such as voice calls.

  • Siebel Application Object Manager. This server component manages application sessions for end users who use the Siebel Web Client, including users who handle communications work items (agents). Interactive communication requests from agents typically go through Siebel Application Object Manager. For more information about Siebel Application Object Manager, see Tuning the Siebel Application Object Manager for Performance.

  • Server Request Broker (SRBroker). This server component handles communications between the Siebel Application Object Manager and certain other Siebel Server components, including CommSessionMgr.

    For example, when a call center agent using Siebel CTI makes a call through the communications toolbar, the request goes from Siebel Application Object Manager to CommSessionMgr by way of SRBroker.

    SRBroker is used whether CommSessionMgr runs on the same computer as the Siebel Application Object Manager, or on a different computer. For more information about such scenarios, see Topology Considerations for Session Communications. For more information about SRBroker, see Tuning Server Request Broker (SRBroker).